Wave Support & Knowledge Base

If you are looking to transfer your existing Google Workspace account to Wave Technologies, Inc., the process is quick and easy. Follow these steps:

1. Navigate to http://admin.google.com/TransferToken.
2. Sign in with the administrator's username and password for the domain.
3. Accept the terms and conditions.
4. Under "Enter Reseller's Public Identifier," enter Wave Technologies, Inc. Reseller Identifier: C0386dj7a, then click "Confirm Reseller Identifier."
5. If Wave Technologies, Inc. is listed as the Reseller, click "Generate Transfer Token."
6. Send us the generated token by emailing This email address is being protected from spambots. You need JavaScript enabled to view it., and we will begin the transfer.

Note: Transfer tokens expire 14 days after being generated. If your token expires, you must generate a new one.

Once completed, we will move all of your email accounts from the old provider to us while keeping the data intact. Your admin account details to manage your Google account will remain the same. If you have any doubts or questions about the transfer process, please don't hesitate to contact our support team.

We offer a hassle-free migration service for all new web hosting clients. To begin the process, please prepare the necessary information from your current provider and contact our support team:

Required Information for Migration:

Current cPanel/Hosting Control Panel Login:

Username and Password.

Temporary Access URL/IP:

If available, the direct server IP address.

Domain Name Registrar Login (Optional but helpful):

If you need us to assist with DNS changes.

List of Email Accounts:

A list of all email addresses currently hosted on the domain.

Migration Procedure:

1. Contact Support: Email This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject "New Hosting Migration Request" and include the required information above.
2. Migration Execution: Our certified technicians will securely access your old host, copy all website files and databases, and restore them to your new Wave hosting account. We aim for zero downtime during this copy phase.
3. Review and Testing: Once the files are moved, we will provide you with a temporary link to review and test your website on our servers before going live.
4. DNS Update: After you confirm everything is working, the final step is for you to update your domain's nameservers to point to Wave Technologies. This is the only point where minor downtime (propagation) may occur.

Note: We recommend initiating the migration request at least 14 days before your current hosting contract expires to allow ample time for a smooth transfer and testing.

Gmail Fetcher allows you to access your cPanel email account through your Gmail account, meaning you can view and manage your cPanel email account without logging into cPanel directly. Here is a step-by-step guide:

1. Log in to your Gmail account, click on the gear icon in the top right corner, and select "Settings."
2. Navigate to the "Accounts and Import" tab.
3. Under the "Check mail from other accounts" section, click "Add a mail account."
4. Enter your cPanel email account's email address and click "Next."
5. Select "Link account with Gmail" and click "Next."
6. Enter your cPanel email account information, including your username and password, and select the appropriate settings for the POP server and port number. Make sure to check the "Leave a copy of the retrieved message on the server" option if you want to keep a copy of your emails on the cPanel server.
7. Select the appropriate options for importing emails, such as labeling the emails or archiving them, and click on "Add Account."
8. Gmail will send a verification email to your cPanel email account. Log in to your cPanel email and follow the instructions to complete the process.

1. Open Outlook and click on "File."
2. Click on "Add Account."
3. Enter your Gmail email address and click on "Connect."
4. Enter your Gmail password and click on "Connect."
5. If Outlook doesn't automatically configure the account, click on "Advanced options" and select "Let me set up my account manually."
6. Choose "IMAP" or "POP" as the account type you want to add and click on "Connect."

Manual Settings:

• For IMAP: Incoming mail server: imap.gmail.com | Outgoing mail server: smtp.gmail.com
• For POP: Incoming mail server: pop.gmail.com, SSL/TLS, port 995 | Outgoing mail server: smtp.gmail.com, SSL/TLS, port 465

1. Open Thunderbird on your computer.
2. Click on "New Message" and select "Existing Mail Account."
3. Enter your name, Gmail email address, and Gmail password. Click on "Continue."
4. If Thunderbird doesn't automatically configure, select "Manual config" and enter the following:

Manual Settings:

• For IMAP: Incoming: imap.gmail.com, SSL/TLS, port 993 | Outgoing: smtp.gmail.com, SSL/TLS, port 465
• For POP: Incoming: pop.gmail.com, SSL/TLS, port 995 | Outgoing: smtp.gmail.com, SSL/TLS, port 465

Click on "Re-test" to verify the configuration, then click "Done."

If you have Google 2-Factor Authentication (2FA) enabled, you must generate a unique App Password to use in third-party mail clients (like Outlook or Thunderbird) instead of your regular account password.

Steps to Generate the App Password:

1. Go to your Google Account Security page (myaccount.google.com/security).
2. Under the "Signing in to Google" section, click "App passwords." (You may need to sign in again). Note: This option only appears if 2FA is active.
3. In the "Select app" dropdown, choose "Mail."
4. In the "Select device" dropdown, choose the device/app you are configuring (e.g., "Windows Computer" for Outlook, or a custom name like "Thunderbird").
5. Click the "Generate" button.
6. A 16-character code will appear in the yellow bar. Copy this code and use it as the password when configuring your email client.

This App Password is only used once; you don't need to remember it. Once generated, use it immediately in your mail client's password field.

To ensure continuous service, domain renewals are processed manually. Please contact our billing team by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. at least 30 days before the expiration date. Our team will send you the necessary invoice and payment instructions.

The method for updating your DNS records (A, CNAME, MX, TXT, etc.) depends on whether you have a hosting plan with us:

Clients with Web Hosting (cPanel Access):

You can manage and update your domain's DNS records through your cPanel account.

1. Log in to your cPanel account by navigating to yourdomain.com/cpanel.
2. In the search bar at the top, type "Zone Editor" and click on the result.
3. Find the domain you wish to edit and click "Manage."
4. Here you can add, edit, or remove any DNS record type.

Domain-Only Clients (No Hosting/cPanel):

If you have registered your domain name with us but do not have an active hosting service, you will not have cPanel access for DNS management. Please email your required DNS changes to our technical support team at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our team will perform the updates for you.

Warning: Be cautious when making DNS changes, as incorrect entries can disrupt your website or email service. If you are unsure of the required values, always consult with your technical advisor or email our technical support team for assistance.

DNS propagation is the time it takes for changes to your domain's DNS records to update across the internet's global network of DNS servers. This process can take anywhere from a few minutes to 48 hours, depending on various factors like your ISP's caching policies. During this time, your domain might intermittently resolve to the old or new settings.

You can access your cPanel typically by going to yourdomain.com/cpanel or cpanel.yourdomain.com and entering the username and password provided in your Welcome Email. If you cannot locate these details, please contact our helpdesk for assistance.

Shared Hosting: Your website shares server resources (CPU, RAM, disk space) with many other websites. It's cost-effective and easy for beginners.

VPS Hosting (Virtual Private Server): Your website gets a dedicated partition on a physical server, with guaranteed resources. This offers more control, better performance, and enhanced security, suitable for growing websites or applications with higher traffic demands.

All invoices are sent directly to the billing email address on file. If you require a copy of a previous invoice or your full transaction history, please email the helpdesk at This email address is being protected from spambots. You need JavaScript enabled to view it., and we will send the documents to you promptly.

We primarily accept Bank Transfers and direct deposits as payment methods. All necessary bank details and instructions will be included in the invoice sent by our billing team. If you require assistance with payment, please contact us directly.

If you purchased your SSL from Wave Technologies, our team can often install it for you. Please open a support ticket or email This email address is being protected from spambots. You need JavaScript enabled to view it. with your domain name and service details, and our technicians will handle the installation process.

An SSL (Secure Sockets Layer) certificate encrypts the connection between your website and your visitors, protecting sensitive data. Benefits include:

• Enhanced Security: Protects user data from interception.
• Improved Trust: Visitors see a padlock icon and "HTTPS" in their browser, indicating a secure site.
• SEO Advantage: Search engines like Google favor websites with SSL certificates, potentially boosting your rankings.
• Compliance: Essential for e-commerce and data privacy regulations.